You can cancel any booking through us free of charge up to 24 hours before rental.
To cancel, simply let our service team know within our opening hours.
The airport hosts several international car rental companies such as Hertz, Avis and Europcar. The car hire desks of all mentioned companies are conveniently located in the airport terminal, just after the customs area.
The driving habits in Indonesia differ to those in the UK. You should be aware that Indonesians drive on the left side of the road, like in the UK, but traffic can be heavy and driving rules are not always adhered to as strictly as you might be used to. It is recommended to take out comprehensive insurance for car rentals, especially for first-time visitors.
Depending on the places you're planning to visit, the recommended car class may differ. If you're intending to stay within the city limits, a compact car should suffice. However, for trips to rural areas or in the mountains, consider renting a SUV.
There are several petrol stations close to the airport where you can fuel your rental car. Keep in mind that in Indonesia, petrol stations are called 'POM Bensin' and they offer both petrol (Bensin) and diesel (Solar).
Juanda International Airport is well connected to Surabaya city centre via the Waru - Sidoarjo toll road. Taxi services are also readily available at the airport, providing another method of transportation if needed.
The local currency is the Indonesian Rupiah (IDR). The climate in East Java is tropical - expect heat and humidity year round. However, the temperature can significantly drop in the mountainous regions, so don't forget to pack a jumper!
East Java has beautiful cities such as Malang, which is known for its colonial architecture, and the bustling city of Surabaya, renowned for its vibrant street food scene. Both cities are easily accessible from Juanda International Airport.