You can cancel any booking through us free of charge up to 24 hours before rental.
To cancel, simply let our service team know within our opening hours.
Depending on the aim of your trip and your itinerary, preferences for car types may vary. However, it's worth noting that SUVs and 4x4s are highly recommended for trips out of the city and to the nearby mountains. For city driving, you may prefer a compact car for ease of manoeuvrability.
Parking can be a challenge in the bustling centre of Almaty due to its high population density, but there are ample paid parking spaces. Be wary of unmarked parking spaces, as getting towed is not uncommon. Parking spots are colour coded; blue for free parking, green for paid, and red for no parking.
Almaty is served by Almaty International Airport and several train stations. Almaty-2 station is the main terminal, located conveniently in the city centre. Airport rental services are available, though it is recommended to book online in advance for the best deals.
Almaty’s climate is continental; hot summers and cold winters. The local calendar offers an array of seasonal events: visit for the winter sports, hiking in spring, concerts in summer and the apple harvest in the autumn. Yes, Almaty is actually named after the apple — "Alma" translates to apple in Kazakh!
The currency is Tenge (KZT). English isn't widely spoken in Almaty, so learning a few phrases in the local language (Kazakh or Russian) could be useful. Cards are widely accepted, but it's recommended to carry some cash.
We wish you a great journey through the beautiful Almaty!